Frequently asked questions
Can’t find your answer? Ask us on WhatsApp.
Ordering
How do I order?
Add products to your cart and check out with your name, WhatsApp number and address. You can also tap “Order on WhatsApp” on any product and our assistant will take your order in the chat.
Do I need an account?
No. You order as a guest, and we use your WhatsApp number to send your confirmation and updates.
Why do I need to confirm on WhatsApp?
For cash on delivery, we send a WhatsApp message with a Confirm order button. One tap tells us you’re expecting the parcel, so we can plan the driver’s route.
Can I change or cancel my order?
Yes, until it’s packed. Message us on WhatsApp with your order number. For cash on delivery, you can also tap Cancel in our confirmation message.
How do I track my order?
Open the link in any of our WhatsApp messages, or go to Track my order and enter your order number and WhatsApp number.
Delivery
How long does delivery take?
Standard delivery takes 2–5 working days. Express arrives the same day if it’s paid before 12:00 on a delivery day, otherwise the next delivery day. We deliver Mon–Fri.
How much is delivery?
Standard delivery is Rs 100, and free when your products add up to Rs 2,000 or more. Express is Rs 500. Pickup at Montagne Blanche is free.
Do you deliver everywhere in Mauritius?
We deliver across mainland Mauritius. We don’t deliver to Rodrigues or Agaléga yet.
Will you tell me when the driver is coming?
Yes. We message you on WhatsApp on the day the driver sets out, and again when you’re the next stop.
Why do you ask for a location pin?
It’s optional, but it helps the driver find your door. We only use it for your delivery and never show it publicly.
Can I collect my order?
Yes, for free, in Montagne Blanche, Mon–Fri, 9:00–17:00. Choose Pickup at checkout. We send the exact address with your confirmation and tell you when it’s ready.
Payment
How can I pay?
Cash on delivery, cash at pickup, Juice or bank transfer. Express orders are paid in advance by Juice or bank transfer.
How do I pay by Juice or bank transfer?
After you order, we show the payment details and your order number. Pay, use your order number as the reference, then send the screenshot on WhatsApp. We confirm once we’ve checked it.
What if I don’t pay straight away?
We send a reminder after 24 hours. Orders still unpaid after 48 hours are cancelled, and the items go back on sale.
Do you have promo codes?
No. We keep our prices simple and the same for everyone, on the site, on WhatsApp and during our lives.
Returns
Can I return a product?
If it arrives damaged, faulty or wrong, or something is missing, yes. Message us on WhatsApp within 30 days with a photo. For hygiene reasons, we can’t accept returns if you’ve changed your mind.
Will I get a replacement or a refund?
A replacement, sent free of charge. If the item is out of stock, we refund it by Juice or bank transfer.
Products
Are your products original?
We import every product ourselves and show it on our TikTok before selling it. If you have a question about a product, ask us on WhatsApp.
Which product is right for my skin?
Each product page has a description and how to use it. We can’t give medical advice, but we’re happy to tell you more about a product on WhatsApp. If you have a skin condition, ask your doctor or pharmacist first.
Should I do a patch test?
Yes, with any new skincare or hair product. Apply a little to a small area, such as behind the ear or inside the elbow, and wait 24 hours before using it fully.
How do I order during a TikTok live?
Send the number you see on screen to us on WhatsApp, for example “3” or “3 x2”. You can also tap the link in our TikTok bio to see all the live picks.